No matter how you look at it email more often than not can be your nemesis. Don’t believe me? Take the time to track how much of your day is spent inside your inbox spending time that would best be served accomplishing real work. Now I am not saying that email is not important rather it is a wonderful communications tool but it is only as effective as one makes it. I would be willing to bet that in an eight hour day you will find that one hour or more is spent in email. Stop and ask yourself the following question. Is my inbox controlling me or is it the other way around? If you answer the former then I offer up tips that has worked well for me.
Subject Lines
The subject line is just as important as the body of the email if not more important. Be clear and to the point so the reader can derive what the email is about. In fact I suggest prefixing the subject line with subject actions such as:
- Project ABC: Release Scheduled this weekend
- Decision Required: Purchase Authorization
- Schedule: The Team Wishes to Meet
Schedule Time To Read and Manage Email
This just about sounds entirely too simple. If you make a decision as to what time or times during the business day that you will spend in email you will find more often than not that your communication becomes much more effective and manageable. I highly suggest that you not begin reading email first thing in the morning. The reason I say this is because more often than not you may be required to make decisions and starting down this road first thing can eat into a number of your hours and before you have realized it your day has slipped out of control. If you must take on email first thing then address those items you feel are urgent and then revisit your inbox at the appointed time.
Sorting Email
Many email clients show the last in email first. In other words they are listed by the current date and so on. This may work in many cases but as you begin a routine which will eventually turn into habit you may find sorting and filtering works better based upon your needs. There is no hard fast rule here, I recommend that you find what works best for you and stay with it.
Avoid Sensitive Topics
This is one area that I personally have fell victim to in the past. Stop and think about what you are putting in an email and ask yourself the following question. Am I okay with management reading what I am saying? If the answer is no then by all means rethink your response. I have even found that drafting a response then revisiting the draft later in the day or even the next day works best. Chances are if you take a breather you will find for yourself that the draft response requires an edit. If it is possible to handle these type of topics in person this may be the best approach, however this is not always possible. Use your judgment.
Organize Your Inbox
Number one, never leave email sitting in your inbox under any circumstance. Create folders such as action, defer, someday, and etc to organize email via your priorities.
Utilize Task and Reminders
These two features can greatly assist you when it comes to remembering an action that you need to take. Engaging these features will ensure that you do not forget to follow up on any single email. Be sure to use this sparingly or you may find you have too many reminders and you begin to feel overwhelmed.
Use the “Four D’s for Decision Making” Model
The “Four D’s for Decision Making” model (4 D’s) is a valuable tool for processing e-mail, helping you to quickly decide what action to take with each item and how to remove it from the inbox. Decide what to do with each and every message:
- Delete It
- Do It
- Delegate It
- Defer It
Control Junk Email
Unfortunately spam seems to have become a fact of life. Set up a rule that automatically moves email from those companies or individuals directly to the delete box. By doing so you will not waste precious time reading about that latest get rich quick scheme.
Do you have a tip that I have not covered? Please share it so we all may benefit.











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